Reporting: Director, Operations

 

Purpose:The Manager, Information Technology will be responsible for the smooth functioning the organisation’s infrastructure and systems, and IT support to ICPF initiatives

 

Location: New Delhi, India

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ABOUT US

The India Child Protection Fund (ICPF) is a new social impact fund focussed on child protection. The mission of ICPF is to serve the child protection ecosystem by supporting grassroots action and activists, identifying and scaling out sustainable solutions, investing in bold innovation, leveraging technology, and promoting strategic and coordinated efforts at all levels. It is headquartered in New Delhi, India and shall invest in child protection initiatives in India, Nepal and Bangladesh.

 

The exploitation of children, particularly child trafficking, is a highly organized and complex crime which operates across state and national borders. In order to combat this crime, civil society’s response needs to be more strategic, organised and sustainable, and backed by empirical evidence. ICPF is mobilizing regional philanthropies and international donors to funnel their resources into a strategic and holistic strategy aimed at solving the problem. Driven by activists and grassroots experience, ICPF shall fundamentally transform the donor-grantee ecosystem in the region. It shall create a level playing field for funding, define sector standards, build capacities, promote greater collaboration and enable bold, data-driven approaches and innovations.

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PURPOSE

The Manager, Information Technology shall be responsible for managing all IT-related systems and processes and resolving IT issues for the organisation, as per the IT policy. She/he shall also ensure that ICPF’s IT infrastructure is updated regularly to leverage new technologies for maximizing efficiencies.

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KEY RESPONSIBILITIES

• Monitor IT infrastructure of the organization, backup, maintenance and other regular support services, establish service level standards and operating procedures, periodically review technologies and recommend updates or modifications, as necessary

• Manage the entire IT infrastructure including data center, physical and virtual servers, wireless, LAN and WAN connections, and all telecommunication equipment

• Support and monitor IT infrastructure, perform preventative maintenance work, backup and perform other regular support activities to ensure effectiveness and to provide cover on such tasks when required

• Liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software

• Establish level of service standards and operating policies and procedures for overall system availability and individual system components

• Design and document infrastructure processes, procedures and standards

• Periodically review technologies used for system components and recommend modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements

• Train staff on new technologies, trouble-shoot and respond to any queries

• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization

• Implementation of Office 365 and other related products

• Support development of annual IT budget and keep record of IT-related expenditure

• Ensure proper network security applications are installed in all systems and updated on regular basis

• Ensure that the website is hosted securely and renewals of the domain name and hosting space are on-time

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REQUIREMENTS

• Monitor IT infrastructure of the organization, backup, maintenance and other regular support services, establish service level standards and operating procedures, periodically review technologies and recommend updates or modifications, as necessary

• Manage the entire IT infrastructure including data center, physical and virtual servers, wireless, LAN and WAN connections, and all telecommunication equipment

• Support and monitor IT infrastructure, perform preventative maintenance work, backup and perform other regular support activities to ensure effectiveness and to provide cover on such tasks when required

• Liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software

• Establish level of service standards and operating policies and procedures for overall system availability and individual system components

• Design and document infrastructure processes, procedures and standards

• Periodically review technologies used for system components and recommend modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements

• Train staff on new technologies, trouble-shoot and respond to any queries

• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization

• Implementation of Office 365 and other related products

• Support development of annual IT budget and keep record of IT-related expenditure

• Ensure proper network security applications are installed in all systems and updated on regular basis

• Ensure that the website is hosted securely and renewals of the domain name and hosting space are on-time

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